Passengers have been afforded the facility of an extension by Air New Zealand on the use of their international flight credits as the country is undergoing its border closures.
Given the fact that the airline is operating at 80% capacity at present, the company has announced that they would be going back to its normal fare terms and conditions as of 1st April 2021.
Air New Zealand’s chief customer and sales officer, Leanne Geraghty, said, “We’ve seen many of our customers using their credits already and we’re hopeful Tasman and Pacific travel will be up and running over the coming months.
“For those wanting to go further afield, we recognize this may take longer, which is why we’ve extended the window for opting into credit as well as the length of time people have to use that credit.”
The new rules will come into effect from Wednesday, 17 February 2021 and mean:
- Customers who hold an existing credit will now have until 30 June 2022 to make a new booking using their credit, and until 30 June 2023 to take the travel. This applies to both domestic and international credits;
- Customers who book or currently hold tickets for international flights scheduled to depart up until 11:59pm on 30 June 2021 will now be able to: hold the value of their fare in credit for rebooking until 30 June 2022; or amend the date of their flight with change fees waived.
This news was made public soon after Qantas extended its policy after waiving fees for passengers who have to re-pay to book domestic fights.
This offer means that all passengers who have booked or book domestic or trans-Tasman flights before 30th April 2021 with a travel period of up to 31st January 2022 won’t be liable to pay in the event of a change. Subsequent to this announcement, Virgin Australia also changed their policy too equally.
Change fees and booking flexibility has been a key battleground for airlines in the last year. In January, Rex claimed “other carriers” had criticized its COVID refund policy, which allows any passenger affected by border closures to get their money back
This compares with offers by Virgin and Qantas that only allow refunds if the flight is cancelled by the operator, but not if restrictions change banning certain passengers from flying.
Rex General manager of network strategy, Warrick Lodge, said, “We will not give in to industry pressure. Rex has always led the aviation industry in putting the interests of its customers first.”
Rex added it remains committed to a full refund of all tickets affected by any flight cancellation or rescheduling, “without exception”.
