India (Commonwealth)_In a move set to revolutionize the support engineering landscape, Tech Mahindra has unveiled its latest innovation: Ops amplifAIer, a dynamic addition to the TechM amplifAI0->∞ suite of AI offerings and solutions. This cutting-edge solution is poised to enhance the efficiency of support engineers by providing a unified, integrated view complete with all necessary contextual information and tools to swiftly address issues. But Ops amplifAIer doesn’t stop there—it also fosters seamless team collaboration and boasts generative AI assistance capabilities, ensuring processes are not only efficient but also future-proofed with a strong sense of responsibility.
At the heart of Ops amplifAIer is its seamless integration with existing ITOps tools, allowing it to gather vital contextual information related to an IT ticket or alert. This data is then meticulously analyzed by generative AI, enabling the identification of probable root causes, precise diagnosis, recommended remediation actions, and even the generation of corresponding automation scripts. The solution doesn’t operate in isolation; it comes equipped with an enterprise automation catalogue, facilitating the effortless reuse of automation artefacts like scripts or workflows across the entire enterprise.
Hasit Trivedi, the CTO of Digital Services and Global Head of AI at Tech Mahindra, emphasizes the unique position Ops amplifAIer holds. He points out that while enterprises often have specialized systems for various teams (HRMS for HR, FMS for Finance, CRM for sales, etc.), there has been a noticeable absence of a dedicated system for IT support engineers. This has resulted in a need for support engineers to navigate through multiple ITOps tools, often toggling between them countless times to analyze and resolve tickets. With Ops amplifAIer, the support engineer takes center stage. The solution is crafted to empower them, leveraging generative AI assistance to expedite issue analysis and resolution.
But Ops amplifAIer is more than just a tool; it’s a catalyst for collaboration. It fosters teamwork among support team members and introduces a generative AI chatbot for additional assistance. What’s more, it strives to safeguard enterprise IT knowledge, ensuring that workflows and scripts are not confined to specific vendor platforms or tools. The unified operations console greatly diminishes the need for IT support engineers to constantly log into multiple ITOps tools. The rich contextual data collected enables generative AI to handle a significant portion of the activities traditionally undertaken by a support engineer.
Tech Mahindra’s investment in the AI realm, coupled with its deep understanding of customer needs and expertise in driving digital transformation, has culminated in Ops amplifAIer. This groundbreaking solution is designed to seamlessly integrate into any organization, irrespective of its nature, eliminating complexity from day-to-day operations. The introduction of Ops amplifAIer, powered by generative AI, aligns perfectly with Tech Mahindra’s unwavering commitment to revolutionize enterprises through advanced AI-led offerings and solutions. This marks another significant milestone alongside recent additions like Email amplifAIer, Enterprise Knowledge Search offering, Evangelize Pair Programming, and Generative AI Studio.
In essence, Ops amplifAIer signifies a paradigm shift in how support engineers tackle challenges in the modern workplace. With its holistic approach, marrying the expertise of Tech Mahindra with the power of AI, it promises to be a game-changer in the realm of IT support. As it takes its place in the TechM amplifAI0->∞ suite, Ops amplifAIer is poised to be a cornerstone in the journey towards a more efficient, collaborative, and future-ready IT support ecosystem.
