India (Commonwealth Union)_ Manipal Hospitals and Google Cloud have established a collaboration to improve patient care, clinician experience, and network efficiency of the healthcare provider. Manipal Hospitals will utilize Google Cloud’s technology to offer virtual care services throughout its network, develop a digital platform that enables patients to purchase medications from the hospital, and establish remote patient monitoring. Moreover, the second-largest healthcare service provider in India will also leverage conversational artificial intelligence (AI) capabilities from Google Cloud to enhance consumer interactions.
Through its relationship with Google Cloud, Manipal Hospitals will offer virtual visits via the Amwell platform. The Amwell deployment is a component of a portfolio of digital care delivery enabling technologies meant to give patients and clinicians an easy and intuitive experience. Dilip Jose, managing director and chief executive officer at Manipal Hospitals, spoke about the current digitalization of the healthcare industry. According to him, the digital revolution in healthcare has received considerable attention in the past two years. The government, private hospitals, and health-tech companies have prioritized the development of digital technologies for the successful delivery of healthcare services.
Dilip Jose also expressed optimism over the partnership with Google Cloud. He stated that the partnership with the cloud computing service provider will enable the hospital to address some of its most complicated medical problems with advanced technologies, better predict the needs of the people it serves, and improve patients’ access to care whenever and wherever they require it.
Manipal Hospitals will utilize Google’s technology to create multichannel conversational AI experiences for appointment booking, doctor finding, as well as other crucial patient requirements. Karthik Rajagopal, COO at Manipal Hospitals, expressed confidence in the collaboration. “I believe that the partnership will help promote penetration of Manipal’s clinical healthcare services in Tier II and III markets while making it convenient for both clinicians and patients,” he said. “The partnership is critical to further clinical excellence of our healthcare system in markets with inequitable access to quality healthcare. Today, even the remotest areas of our country have access to the internet and smartphones. This, along with the penetration of Google Cloud in our country provides us the opportunity to deliver high-quality care in markets that we are not present in”.
