ambulance service. Patient feedback lauded the well-organized ambulance handover times, the privacy to freely discuss their condition at the reception, less waiting times to meet the doctor and get examined, information about important symptoms to note for after returning home, and the transport arrangements provided by the hospitals. Patients also lauded the hospital for valuing their opinions and incorporating them in treatment and care decisions, in cleanliness, in treating them with respect and decency, and for giving an overall great experience in hospitality and service.
Clare Turnbull, Emergency Department Matron, expressed gratitude to the hospital team and appreciated them. He said, “The team worked extremely hard to provide high quality care and strive to give our patients the best experience they can, in an often very busy, unpredictable and stressful environment. The results reflect just how hard everyone works and the team should be very proud of themselves and I want to thank each and every one of them for all their hard work and dedication.”
Patricia Miller, DCH Chief Executive, expressed pride over the hospital’s milestone success. She attributed the success to the hospital staff and their hard work and congratulated them. She said, “I am so proud of our teams for achieving such fantastic results in this survey, despite the continued unprecedented pressure on our Emergency Department. The results are evidence of the huge amount of commitment and hard work from staff and we are incredibly grateful for their unwavering dedication to providing the best possible care for our patients.”
