Elderly and vulnerable customers at risk of being cut adrift

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LONDON (CU)_The pandemic launched a digital transformation across the globe, leading a major shift in payment trends and triggering a slump in the use of cash. Many businesses moved to digital transactions only, while consumers deliberately avoided the use of cash owing to COVID fears. This has been among the many reasons listed by many big banks in the United Kingdom who have been cutting their branch networks, leaving vulnerable customers at risk of being cut adrift.

A recent study conducted by London-based consumer organisation which shows that the European nation has lost almost…

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