LILONGWE (CU)_WhatsApp has now become a household social networking platform in this digital era. This is the case in many countries across the globe, including Malawi, where a leading banking institution has decided to introduce banking services which can be accessed via the messaging and video calling app.
MyBucks Banking Corporation is one of the fastest growing banking institutions in Malawi, and as part of its efforts to enhance its digital operations, the firm recently launched a WhatsApp banking facility. According to the bank’s Head of Retail and SME Banking, Mayamiko Kalizang’oma, the move was a result of WhatsApp is becoming a household social networking platform among Malawians. “After conducting a research, we discovered that most of our clients use WhatsApp and we thought it wise to make available the services that would normally require them to visit the banking halls accessible at their fingertips via the WhatsApp platform,” he said.
The new facility enables customers to access mini statements, and check their account balances, fixed deposit details and loan dues through the platform. Kalizang’oma added that customers will be able to navigate nearby branches, ATMs and view banking products and latest offers via WhatsApp. The development is a part of MyBucks’ vision of becoming the best digital bank in Malawi, he said.
“This new move is in line with our purpose for existence which is to make people’s lives better through convenient and simplified partnerships, the new facility will enable our clients to access various banking services anytime and anywhere at their convenience,” the Retail Banking Head noted. “To access the new service, our clients will have to add MyBucks WhatsApp line 0999222632 to their contact list, send a Hi to WhatsApp number added and they shall be provided with a prompt list of services available on the platform.”
