Hotels (Commonwealth Union) _ Aitken Spence Hotels has achieved a significant victory with Heritance Kandalama securing the top position in the LMD Customer Excellence Annual Survey 2023 in the nationwide hotels category. Additionally, Earl’s Regency, a managed hotel, made it to the top 15 in the survey. The LMD Customer Excellence survey, spanning three months, acts as a pivotal gauge for assessing customer satisfaction levels in Sri Lanka. This comprehensive study sets a benchmark, providing valuable insights into the prevailing sentiments and experiences of customers across various sectors. Through its thorough examination, the survey contributes to enhancing service quality and fostering improvements, enabling businesses to align with customer expectations and elevate their overall performance in the dynamic landscape of customer service.
Stasshani Jayawardena, Jt. Deputy Chairperson, and Jt. Managing Director of Aitken Spence Hotel Holdings, expressed her views on this remarkable achievement. She highlighted the company’s steadfast dedication to delivering exceptional customer experiences and expressed gratitude for being acknowledged in the LMD Customer Excellence survey. Heritance Kandalama as the foremost brand in the country’s hotels category is a testament to the company’s enduring pursuit of excellence. This recognition reflects not only the high standards set by the establishment but also its consistent commitment to delivering exceptional hospitality. Heritance Kandalama’s top-tier position in the national hotel sector underscores its sustained efforts in providing unparalleled service, establishing itself as a premier brand known for its unwavering dedication to quality and customer satisfaction.
Aitken Spence Hotels, a part of the Sri Lankan conglomerate Aitken Spence PLC, owns and operates 17 hotels and resorts across Sri Lanka, the Maldives, Oman, and India. The company’s portfolio includes well-known brands such as Heritance, Adaaran, and Turyaa, known for exceptional service, high-quality products, and curated lifestyle experiences. That’s quite an impressive portfolio! Sri Lanka’s cultural and natural beauty must make these Heritance properties truly special. Have you had the chance to visit any of them, or is there one you’d be particularly interested in exploring?
