(Commonwealth_ People’s Leasing & Finance PLC (PLC) recently introduced two groundbreaking network-wide digital initiatives: PLC eDoc and PLC eReceipts. These innovative systems are crucial steps towards reinforcing PLC’s digital infrastructure, reflecting its commitment to sustainability, and aiming to minimize its carbon footprint while improving customer convenience.
Homegrown Innovation
The PLC eDoc and eReceipt solutions were conceived and developed by PLC’s in-house Software ICT Development Team. This demonstrates the company’s dedication to technological innovation and digital transformation. The homegrown nature of these initiatives further underscores PLC’s commitment to harnessing local talent and expertise to improve its services.
PLC eDoc: Streamlined Document Management
PLC eDoc represents a milestone in streamlining operations and minimizing paper consumption. This revolutionary product provides both customers and PLC with a centralized portal to access and manage all electronic documents seamlessly. The system consolidates a variety of document types into a user-friendly platform, including traditional receipts, SMS communications, and customer correspondences.
Customers can easily access and manage their electronic documents through the portal, allowing for greater control and convenience. For PLC, eDoc means enhanced operational efficiency by reducing the need for paper-based processes and manual document management. This not only aids in reducing paper waste but also accelerates document processing and retrieval times.
PLC eReceipts: Modernizing Transaction Records
Complementing PLC eDoc, PLC eReceipts offers a modern, digital alternative to traditional paper receipts. Through the delivery of digital receipts via SMS messages and unique web URLs, customers enjoy instant access to transaction details at any time and from anywhere. This digital approach eliminates the need for physical copies and reduces paper waste, while also allowing customers to conveniently download and share their receipts.
By adopting PLC eReceipts, PLC improves the customer experience by providing a more efficient, accessible way to keep track of transactions. This approach aligns with broader trends toward digital receipts and electronic documentation, offering customers a more sustainable and environmentally conscious option.
Commitment to Sustainability and Customer Experience
People’s Leasing & Finance PLC’s Senior Deputy General Manager, IT Prabath Gunasena emphasized the significance of these digital solutions. He noted that the rollout reflects PLC’s deep commitment to fostering a sustainable, green future. By reducing reliance on paper, PLC promotes environmentally-friendly practices while delivering a seamless and convenient customer experience.
The introduction of PLC eDoc and PLC eReceipts not only highlights PLC’s unwavering dedication to digital transformation but also demonstrates its leadership in environmental stewardship within the non-bank financial services industry in Sri Lanka. By digitizing manual documents and embracing paperless operations, PLC achieves its dual objectives of improving operational efficiency and furthering sustainability goals.
Driving Industry Transformation
Through these digital initiatives, PLC sets a benchmark for the non-bank financial services industry in Sri Lanka, paving the way for others to follow in its footsteps. By leveraging technology to enhance operational efficiency and customer service, PLC leads the charge in driving digital transformation within the sector.
PLC eDoc and PLC eReceipts signify an important step forward for People’s Leasing & Finance PLC, showcasing its commitment to innovation, sustainability, and customer-centric services. As PLC continues to innovate and implement digital solutions, it solidifies its position as a leader in the industry, providing enhanced convenience and efficiency for its customers while promoting environmental stewardship.
