increased customer demand. Text communications have a 98 percent open rate, and text-to-pay has gained attention in the aftermath of the COVID-19 pandemic, when contactless payments and other secondary payment options became popular. Customers are more willing to experiment with new modes of communication than ever before.
Tara Kelly, President and CEO of SPLICE Software®, shared the benefits of the pay-by-text system. She said, “Companies who want to meet customer expectations need to offer choices, and Duck Creek has just made it easier to do so with our latest text payment integration. Payment by text is secure, convenient, and efficient for all parties, and we have made it easy for you to get started.”
This SPLICE integration contains setup tools that are added to the current insurance product in Duck Creek Policy and are used to send clients automatic messages whenever a payment is due. SPLICE will contact a customer with an SMS text that contains a link to the insurer’s website, where the policyholder can then commence payment in Duck Creek Billing, using the pay by text billing option.
Elizabeth Del Ferro, Vice President of Partner GTM at Duck Creek Technologies, expressed excitement over the partnership. She said, “To offer process improvements and time-saving measures to our customers who value digital engagement, we were excited to partner with SPLICE in 2018”. She added, “The company brings some very impressive technology to the table in their API-based solution, and the availability of payment by text is a fantastic tool to offer to our mutual customers.” Visit SPLICE Software’s official website to discover more about the text-to-pay services that are now in use as well as SMS/MMS communications services.
