As mentioned earlier in the header this lovely young lady was looking forward to her booked stay at the hottest new hotel that opened in Las Vegas. No Crockford is known for its hospitality and had been the talk of the town since the rumors of it being open earlier during the year. So our young lady went ahead and decided to spoil herself to a weekend at the famous hotel expecting it to be a relaxing and indulgent weekend!
Relaxing and indulgent weren’t quite the words she used to describe her experience as she did not get to even walk further than the lobby when she arrived. The hotel promises to herald in “a new standard for Las Vegas luxury overlooking the world-famous Strip.” At just 236 rooms, it’s relatively small for Vegas standards. But in reality, Crockford is the hip cornerstone to the massive Resorts World complex, which also includes a larger Hilton and Conrad. It’s also only the second LXR property in the U.S. and eighth in the world. For those who don’t know (and many don’t) LXR is Hilton’s latest luxury brand, one that’s more relaxed than Waldorf Astoria.
Her room rate per night was $410.97 plus a $45 daily resort fee. Most nights for the rest of the year are available for 95,000 Hilton Honors points with a few at 80,000 points per night in December. By comparison, the Waldorf — also on the Las Vegas Strip — was asking for about half as much during the same dates. Our young lady flew into Las Vegas a day early then, at 5:06 p.m. She gets a phone call from an unknown Nevada number.
It was none other than Crockford, where she had a confirmed stay for the following night, wasn’t ready to take guests. The call arrived at the same time the Hilton app was letting her check in, request a digital key and pick her own room. She was even able to select one on the 60th floor, overlooking the Strip. On the phone, however, she was told my reservation was no longer being accepted. But she could have a room at the Conrad instead.
This has happened to a fair few of us and sometimes it is possible that double bookings were made or there was some kind of emergency that could not be handled and having a guest or guests there would only further the risks. In which case one would think that the hotel should provide a solution as these are paid guests.
