automobile damage for the purpose of improving client service. Qapter is a future generation browser-independent estimating and total loss workflow tool for employees, repair shops, and independent appraisers developed by Solera | Audatex. Overall, Qapter enables stakeholders to work more effectively with the help of an easy user interface built specifically for current repair and claims operations.
Michel Caron, vice president of sales, Solera Audatex, Canada expressed delight over the partnership. He said, “Qapter drives huge efficiency gains for our customers already using it around the world. Those efficiency gains are mostly due to the accuracy of the estimate from quality data. Like other companies using Qapter, we know Gore Mutual and its collision repair partners are keenly focused on and desire both accuracy and efficiency. We are delighted to deliver them both.”
Neil Weir, Gore Mutual’s vice president of claims, spoke about the company’s services. He said, “As we continue to evolve our ClaimCareTM program, the customer has to be at the center of every decision we make. Qapter has allowed us to quickly and accurately assess the damage and communicate with our network of auto repair shops, brokers, and customers”. He added, “Ultimately, we want to make the claims process as smooth as possible and get the customer back in their vehicle quickly. Qapter allows for that, particularly because the data flows seamlessly into our Guidewire Cloud system.”
Caron spoke about the business plans between the two organizations. He said, “Qapter has the world’s most comprehensive database in the industry. It’s no secret that Gore Mutual has big plans to grow its book of business and Qapter will allow Gore to manage that growth in claims volume for years to come.”
