operating these buses from August and will focus on the visiting sites that the Department has been using to meet customers in various areas throughout the province.
Qhamakoane said, “Our visiting points are not formal offices and normally when we go to these points we only collect documents and list enquiries for further processing at the office. In most instances we are not able to revert to clients with responses due to time constraints and other challenges. This results in clients having to go to the office. With the bus, we will provide the clients with on-the-spot service, a service similar to the one offered at the office, therefore they will no longer need to go back to the offices”.
With the deployment of these buses, the process of delivery of services is expected to accelerate in busy locations such as Rustenburg, Brits, and Klerksdorp. From August 2, 2021, the bus will commence its operation and travel around the province on a monthly basis to all of the visiting sites, based on the regular timetable which will be notified to clients.
